Frequently Asked Questions
Everything you need to know about our craftsmanship and service.
What is your standard shipping policy?
We offer complimentary standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days and delivered via UPS.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed, and unaltered merchandise within 30 days of purchase. You can start your return through our online portal to receive a prepaid shipping label.
Where are Billy Reid products manufactured?
Our pieces are designed in our Florence, Alabama studio and produced by skilled artisans globally, with a focus on high-quality materials from the finest mills in Italy, Japan, and the USA.
Do you offer alterations in-store?
Yes, we provide professional tailoring services at most of our retail locations to ensure your Billy Reid garments fit perfectly.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Affirm.
How should I care for my Billy Reid heirloom pieces?
Care instructions vary by fabric. We recommend following the specific care tag on each garment; however, many of our luxury knits and outerwear pieces are best handled by professional dry cleaners.